FAQs

English:
Simply browse our products, select your desired product, add it to your cart and proceed to checkout. Enter your delivery information and complete your order.

नेपाली:
हाम्रो वेबसाइटमा उपलब्ध उत्पादनहरू हेर्नुहोस्, आफूलाई चाहिएको उत्पादन छान्नुहोस्, Cart मा Add गर्नुहोस् र Checkout मा गएर आफ्नो डेलिभरी विवरण भरी अर्डर पूरा गर्नुहोस्।

English:
You can place an order using the available checkout options. Creating an account is recommended so you can easily manage your orders and account information.

नेपाली:
उपलब्ध Checkout विकल्प प्रयोग गरेर अर्डर गर्न सक्नुहुन्छ। आफ्नो Order History हेर्न तथा Account व्यवस्थापन गर्न Account बनाउन सिफारिस गरिन्छ।

English:
Available payment methods are displayed during checkout. Depending on your order and location, available options may include Cash on Delivery and online payment methods.

नेपाली:
Checkout गर्दा उपलब्ध Payment Methods देखाइन्छ। तपाईंको Order र Location अनुसार Cash on Delivery तथा Online Payment जस्ता विकल्पहरू उपलब्ध हुन सक्छन्।

English:
Cash on Delivery may be available for eligible products and locations. The available payment options will be shown during checkout.

नेपाली:
योग्य उत्पादन तथा स्थानहरूमा Cash on Delivery उपलब्ध हुन सक्छ। Checkout गर्दा उपलब्ध Payment Options देखाइन्छ।

English:
Yes. PG Store Nepal provides delivery service across Nepal, subject to courier service availability in your location.

नेपाली:
हो। PG Store Nepal ले नेपालभर Delivery Service प्रदान गर्छ। तपाईंको स्थानमा Courier Service उपलब्धताको आधारमा Delivery गरिन्छ।

English:
Delivery time may vary depending on your location, product availability and courier service. You may receive order status updates as your order progresses.

नेपाली:
Delivery Time तपाईंको Location, Product Availability र Courier Service अनुसार फरक हुन सक्छ। Order अगाडि बढ्दै जाँदा तपाईंले Order Status Update प्राप्त गर्न सक्नुहुन्छ।

English:
You can check your order status from your account's Orders section when tracking information is available.

नेपाली:
Tracking Information उपलब्ध भएपछि तपाईंले आफ्नो Account को Orders Section बाट Order Status हेर्न सक्नुहुन्छ।

English:
"Out for Delivery" means your order has been handed over to the delivery person and is on its way to your delivery address.

नेपाली:
"Out for Delivery" भन्नाले तपाईंको Order Delivery Person लाई दिइसकिएको र तपाईंले दिएको Address तर्फ Delivery का लागि पठाइएको भन्ने बुझिन्छ।

English:
Product availability is normally displayed on the product page. If you need additional information, please contact our support team.

नेपाली:
Product Page मा सामान्यतया Stock Availability देखाइएको हुन्छ। थप जानकारी आवश्यक भएमा हाम्रो Support Team लाई सम्पर्क गर्नुहोस्।

English:
Wholesale and bulk order availability may vary by product. Please contact PG Store Nepal support with the product name and required quantity.

नेपाली:
Wholesale तथा Bulk Order को सुविधा Product अनुसार फरक हुन सक्छ। Product Name र आवश्यक Quantity सहित PG Store Nepal Support लाई सम्पर्क गर्नुहोस्।

English:
Product returns are subject to our return policy. Please contact customer support as soon as possible if you receive a wrong, damaged or defective product.

नेपाली:
Product Return हाम्रो Return Policy अनुसार हुन्छ। Wrong, Damaged वा Defective Product प्राप्त भएमा सकेसम्म छिटो Customer Support लाई सम्पर्क गर्नुहोस्।

English:
Please contact our customer support team with your order details as soon as possible. Our team will guide you through the next steps.

नेपाली:
आफ्नो Order Details सहित सकेसम्म छिटो हाम्रो Customer Support Team लाई सम्पर्क गर्नुहोस्। हाम्रो Team ले आवश्यक प्रक्रिया बारे जानकारी दिनेछ।

English:
Product exchange is subject to the applicable exchange policy and product eligibility. Please contact our support team for assistance.

नेपाली:
Product Exchange सम्बन्धित Exchange Policy तथा Product Eligibility अनुसार हुन्छ। थप जानकारीका लागि हाम्रो Support Team लाई सम्पर्क गर्नुहोस्।

English:
Refunds are processed according to our refund policy. The processing time may vary depending on the payment method and verification process.

नेपाली:
Refund हाम्रो Refund Policy अनुसार Process गरिन्छ। Refund प्राप्त हुने समय Payment Method तथा Verification Process अनुसार फरक हुन सक्छ।

English:
Go to the account login page and select "Lost your password?" to reset your password.

नेपाली:
Account Login Page मा गएर "Lost your password?" विकल्पमा Click गरी आफ्नो Password Reset गर्न सक्नुहुन्छ।

English:
For help with orders, products, delivery or other questions, please contact PG Store Nepal through the customer support channels available on our website.

नेपाली:
Order, Product, Delivery वा अन्य कुनै प्रश्न भएमा हाम्रो Website मा उपलब्ध Customer Support Channels मार्फत PG Store Nepal लाई सम्पर्क गर्नुहोस्।